Monthly branch scorecards

Overall customer sentiment held steady at 62% positive over the reporting window, on 6,104 responses. Wait-time complaints remain the top negative driver, particularly at the Amman Downtown branch where a 34% sentiment dip was detected mid-period. Staff friendliness continues to be the strongest positive theme across all branches. Recommend prioritizing queue-length interventions at Amman Downtown and revisiting pricing-display clarity on the web embed channel.