AI Insights
Sentiment, themes, and narratives extracted from feedback across every channel.
Overall Sentiment
0.68 +0.04
Responses Analyzed
8,412
Themes Detected
7
Active Spike Alerts
3 +1
Sentiment over time
Top themes
Narrative summary
Overall sentiment held steady at 0.68 across the last 30 days, with wait-time perception improving 11% after the new queue estimator rolled out in Amman Downtown and Aqaba.
A rising theme of pricing confusion on the web embed channel merits attention — 62% of new negative comments this week mention checkout price mismatches.
Generated from 8,412 analyzed responses · updated 12 min ago.