Alert Rules
Define when and how AI alerts trigger, who they notify, and how they escalate.
Processing mode
Near-real-time detects faster but uses more Balador Credits. Batch processes hourly at lower cost.
BatchNear-real-time
Post-Service — sentiment drop
High
Form: Post-Service Survey
Field
Sentiment analysis score
Conditions (all match)
Sentiment analysis score < 0.4 over last 25 responses
Min sample
20
Escalate
4h
Mode
realtime
Recipients (2)
ops-amman@acme.jo
cx-lead@acme.jo
Standalone product feedback watch
Medium
Form: Standalone Product Feedback
Field
Negative mention rate
Conditions (all match)
Negative mention rate > 40% over last 30 responses
Min sample
15
Escalate
12h
Mode
batch
Recipients (1)
product@acme.jo
Any-form NPS floor
Low
Form: Any form
Field
NPS score
Conditions (all match)
NPS score < 6
Min sample
50
Escalate
24h
Mode
batch
Recipients (1)
cx-lead@acme.jo